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Terms & Conditions

Welcome to Cultivo. These Terms & Conditions ("Terms") govern your use of Cultivo's website, platform, and services (together, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Service immediately.

1. Acceptance and Eligibility

By using our Service, you represent that you are at least 13 years old and have the legal capacity to accept these Terms. You agree to provide accurate, current, and complete information when creating an account or using the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Use of the Service

You agree to use the Service only for lawful purposes and in compliance with these Terms. You must not:

  • Violate any applicable laws or regulations (local, state, national, or international).
  • Copy, modify, or distribute any part of the Service without authorization.
  • Reverse engineer, decompile, or disassemble the Service.
  • Abuse, exploit, or interfere with the operation of the Service or its security features.
  • Use the Service to transmit malware, spam, or harmful content.
  • Attempt to gain unauthorized access to any portion of the Service or its related systems.

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions.

3. User Content and License

The Service may allow you to upload or submit content (such as images of plants, notes, or other data). You retain ownership of any content you provide. By uploading content, you grant Cultivo a worldwide, royalty-free, non-exclusive license to store, process, display, and use your content to provide and improve the Service. You also grant permission for us to analyze your content (for example, analyzing a plant image) to generate insights. You promise that your content does not violate any rights (copyright, privacy, or others) of third parties and is not illegal or defamatory. We have the right (but not the obligation) to remove or disable content that violates these Terms.

4. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect and use your personal data. By using the Service, you consent to our data practices as described in the Privacy Policy.

5. Third-Party Services

The Service may integrate with third-party tools or APIs (for example, cloud hosting providers or analytics tools). Your use of third-party services is subject to those providers' terms and policies. We are not responsible for the actions or policies of third parties.

6. AI and Content Disclaimer

Cultivo uses AI technology to provide agricultural insights and plant health diagnostics. These AI-generated suggestions and analyses are for general informational purposes only. We do not guarantee accuracy, completeness, or reliability of the AI output. You should not rely solely on the Service for critical farming or business decisions. Always verify important advice with qualified agricultural professionals or experts. Cultivo and its content (text, images, analysis) are provided "as is" without any warranty. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

7. Intellectual Property

All content, features, and functionality of the Service (including software, design, text, graphics, logos, images, and trademarks) are owned by Cultivo or its licensors and are protected by intellectual property laws. You are granted a limited license to use the Service for personal or internal business purposes, subject to these Terms. You must not copy, reproduce, distribute, modify, or use any protected elements of the Service without our written permission. "Cultivo," the Cultivo logo, and related marks are trademarks of Cultivo; you agree not to use them without our permission.

8. Accounts and Billing (if applicable)

Certain features of the Service may require an account and/or a paid subscription. You agree to provide valid payment information and authorize us to charge fees for any paid services. Subscription fees (if any) will be billed in advance on a monthly or annual basis. Unless stated otherwise, all fees are non-refundable (except as required by law) and may change with notice. You may cancel your subscription through your account settings; cancellation will take effect at the end of the current billing period. We reserve the right to suspend or terminate your account for non-payment or if you breach these Terms.

9. Termination

You may stop using the Service at any time by deleting your account. We may suspend or terminate your access to the Service at our discretion, especially if you violate these Terms. Upon termination, any licenses granted to you will end immediately, and you must stop using the Service. We may delete your content from our servers, except for any backups retained for a limited period.

10. Changes to the Service and Terms

We may update or change the Service (including prices, features, or content) at any time without notice. We also reserve the right to modify these Terms. If we make material changes, we will notify you (e.g., via email or an announcement). Your continued use of the Service after changes constitutes acceptance of the new Terms. If you disagree with the changes, you must stop using the Service and cancel your account.

11. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, Cultivo provides the Service "as is" and disclaims all warranties, whether express or implied (including warranties of merchantability, fitness for a particular purpose, and non-infringement). We do not guarantee that the Service will be error-free or uninterrupted. You acknowledge that the Service may not always be accurate or reliable for plant health diagnosis or agricultural advice.

Under no circumstances will Cultivo (or its officers, directors, employees, partners, or affiliates) be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service or inability to use it, even if we have been advised of the possibility of such damages. Our total liability for any claim related to the Service is limited to the amount you have paid us in fees over the past 12 months (if applicable), or one hundred dollars ($100), whichever is lower. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cultivo and its affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another; or (d) any content you submit or post on the Service.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Bangladesh (or another jurisdiction as applicable), without regard to conflict of law principles. Any legal action arising from these Terms or your use of the Service must be brought in the courts of that jurisdiction. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Us

If you have questions about these Terms or our practices, please contact us at:

Cultivo Support

Email: info@hellocultivo.com

Thank you for using Cultivo. We are dedicated to supporting you with advanced agricultural insights while respecting your privacy and legal rights.