Cultivo ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, or related services (collectively, the "Services"). By accessing or using Cultivo, you agree to the terms of this Privacy Policy.
We collect information you provide directly and information collected automatically:
When you create an account or contact us, we may collect your name, email address, and any other information you choose to provide (e.g., phone number, company, agricultural details).
This includes any data or content you submit through the Services, such as photos of plants or crops, reports of plant health issues, farming data, and notes. You own your content, but by uploading it you grant Cultivo a license to store and use it to provide the Services and improve our features.
We automatically collect technical data about your device and usage patterns. This may include IP address, browser type and version, operating system, device identifiers, timestamps, pages visited, clicks, and other analytics data. If you use a mobile app or enable location services, we may collect geolocation data (e.g., GPS coordinates) to enhance our services (for example, by providing location-specific agricultural advice).
We use cookies and similar tracking technologies to improve and personalize your experience. Cookies help us remember your settings, authenticate sessions, and compile aggregate usage data (e.g., Google Analytics) to understand how you interact with the Services. You can manage or disable cookies in your browser or device settings, but this may affect functionality.
We use the information we collect for purposes such as:
To operate, maintain, and improve our Services. For example, we use your data to analyze plant health, generate insights, deliver personalized agricultural advice, and provide customer support.
To send you updates, notifications, and marketing messages (if you opt in). This may include service announcements, newsletters, product updates, and promotional offers. You can opt out of marketing communications at any time by following the unsubscribe instructions in the messages.
To analyze user behavior and trends, which helps us enhance our platform's performance, fix bugs, and add new features.
To detect, prevent, and address technical issues, fraud, or any unlawful activity. We also use data to comply with legal obligations (e.g., responding to lawful requests by authorities).
We do not sell your personal information. We may share your information under the following circumstances:
We may share data with trusted third-party service providers who assist with platform hosting, data analysis, payment processing, email delivery, and other operations. These providers are authorized to use your data only to perform services on our behalf and are bound by confidentiality agreements.
If required by law, or if we believe it's necessary to protect our rights, the safety of our users, or compliance with a judicial proceeding or legal process (such as a court order or subpoena).
In the event Cultivo is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner or successor.
When you explicitly consent or request that we share your information (for example, to integrate with third-party services or share data with a partner).
We implement standard security measures (such as encryption, firewalls, and access controls) to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security. We retain your information only for as long as necessary to provide the Services, comply with our legal obligations, and enforce our agreements. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except for any information we are required to retain for legal purposes.
Cultivo is a global service. Your data may be stored or processed in any country where we or our service providers operate. We will take steps to ensure transfers comply with applicable data protection laws (for example, using standard contractual clauses when required by law).
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to restrict or object to certain processing. You can manage your account settings to update your profile or preferences. You may also unsubscribe from marketing emails or disable location services at any time. If applicable laws (like the GDPR or CCPA) grant you specific rights, we respect those rights. To exercise any rights or for any privacy-related requests, please contact us (see below).
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected data from a child under 16, we will delete it promptly.
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date above and notify you if the changes are material (for example, by email or via our platform). Please review this policy periodically to stay informed about how we handle your data.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cultivo Support
Email: info@hellocultivo.com
